Privacy Policy

1. Introduction

VoIP Matrix ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website voipmatrix.in or use our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

2. Information We Collect

We may collect information about you in a variety of ways including:

• Personal Data: Name, email address, phone number, company name, and other contact details you voluntarily provide when filling out our contact form or signing up for our services.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
• Communication Data: Call records, voicemails, and communication logs generated through use of our VoIP services.
• Payment Data: Billing information processed securely through our payment partners. We do not store full card details on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our VoIP and communication services
• Respond to your enquiries, support tickets, and sales requests
• Send you service-related communications and updates
• Process billing and manage your account
• Improve our website, products, and customer experience
• Comply with legal obligations under Indian law including DoT regulations
• Detect and prevent fraud or misuse of our services

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted vendors who assist us in operating our website and services (e.g., hosting, analytics, payment processors) under strict confidentiality agreements.
• Legal Authorities: When required by law, court order, or government regulation, including compliance with DoT (Department of Telecommunications) guidelines in India.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Storage & Security

All customer data is stored in India-based data centers. We implement industry-standard security measures including:

• TLS/SSL encryption for data in transit
• SRTP encryption for voice communications
• Access controls and authentication for our systems
• Regular security audits and vulnerability assessments

While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand how visitors use our site. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Opt-out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at bhanuprasad.mandru25@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: