This Privacy Policy explains how VoIP Matrix collects, uses, and protects your personal information when you visit voipmatrix.in or use our services.
1. Information We Collect
Personal Information
- Name, email, phone number and company name when you submit forms or sign up
- Billing information processed securely via payment partners (we never store full card details)
- Communication preferences and support history
Usage & Technical Data
- IP address, browser type, OS, and pages visited
- Call records, voicemail logs, and CDR data generated through our VoIP services
- Device identifiers and usage patterns to improve service quality
2. How We Use Your Information
- Provide, operate, and maintain our VoIP and cloud communication services
- Respond to enquiries, support requests, and sales questions
- Send service-related communications, invoices, and updates
- Process billing and manage your account
- Improve our platform and develop new features
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information. We may share with:
- Service Providers: Trusted vendors for payment processing, cloud infrastructure, email delivery
- Legal Requirements: When required by law or court order
- Business Transfers: In connection with merger, acquisition, or asset sale
4. Data Security
- TLS/SRTP encryption for all voice communications
- Encrypted data storage and transmission
- Regular security audits and vulnerability assessments
- Strict employee access controls and data handling training
5. Data Retention
We retain personal data as long as your account is active or as needed to provide services. Call recordings are retained per your plan (30–90 days, or unlimited for Enterprise). You may request deletion at any time.
6. Your Rights
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request a portable copy of your data
- Lodge a complaint with a data protection authority
7. Cookies
We use only essential cookies for session security and functionality. We do not use advertising or tracking cookies. You may disable cookies in your browser settings.
8. Contact Us